Last updated: September 26, 2026
BLU3 LABS makes most of our products to order — engraved, printed, or 3D-printed with your design, name, or logo. Because of that, our return policy is different from a typical store. Please read it before you order.
Custom and personalized items
Custom, personalized, engraved, and made-to-order items (including metal business cards, engraved items, custom apparel, custom stickers, 3D-printed designs, and white-label or bulk orders) cannot be returned or refunded unless they arrive damaged, defective, or different from the proof you approved.
When we send you a proof or mockup, please check spelling, names, numbers, colors, and layout carefully. Once you approve a proof, we are not responsible for errors that appear on the approved proof.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or doesn’t match your approved proof, email us at blu3labs@gmail.com within 7 days of delivery with your order number and clear photos of the problem and the packaging. We’ll either remake the item or issue a refund, at our choice. You don’t need to send the item back unless we ask you to.
Stock (non-custom) items
Non-personalized stock items may be returned within 14 days of delivery if they are unused, in original condition, and in the original packaging. Email us first to get return instructions — returns sent without contacting us may not be accepted. The buyer pays return shipping unless the item was damaged or incorrect. Original shipping charges are not refundable.
Items that cannot be returned
- Custom, personalized, or made-to-order items (except as described above)
- Bulk, wholesale, and white-label orders
- Wellness, health, and personal care products once opened, for safety reasons
- Sale or clearance items
- Gift cards
Order changes and cancellations
You can change or cancel an order at no charge until production starts. Once we have started making your item, it can no longer be cancelled.
Refunds
Approved refunds are issued to the original payment method. Please allow 5–10 business days for your bank or card company to post the refund.
Lost or late packages
Once a package is handed to the carrier, delivery times are up to the carrier. If tracking shows your package as delivered but you can’t find it, please check with neighbors and your local post office, then contact us at blu3labs@gmail.com and we’ll help you file a claim with the carrier. Please make sure your shipping address is correct at checkout — we’re not responsible for packages sent to an incorrect address you entered.
Contact us
Questions about an order? Email blu3labs@gmail.com or call/text (281) 728-7213.