Last updated: September 26, 2026
Who we are
BLU3 LABS is a small business based in Pasadena, Texas, that sells custom engraved, printed, and 3D-printed products. Our website address is https://blu3labs.com. You can reach us at blu3labs@gmail.com or (281) 728-7213.
What information we collect
- Order information: your name, email, phone number, billing and shipping address, and the items you order.
- Custom order files: logos, photos, text, or designs you send us so we can make your order.
- Payment information: payments are processed securely by our payment provider (WooPayments / Stripe). We do not see or store your full card number.
- Website usage data: basic information such as your IP address, browser type, and pages visited, collected through cookies and analytics tools like Google Analytics.
- Newsletter: your email address, if you choose to subscribe.
How we use your information
- To make, ship, and deliver your order
- To send order confirmations, proofs, and shipping updates
- To answer your questions and provide customer support
- To send marketing emails, only if you signed up (you can unsubscribe any time)
- To calculate sales tax and keep business and tax records as required by law
- To improve our website and prevent fraud
Who we share it with
We do not sell your personal information. We only share it with companies that help us run the business, such as our payment processor, shipping carriers (USPS, UPS, etc.), our website host (Hostinger), email and newsletter services, and analytics providers (Google) — and only as needed for them to do their job.
Your custom designs
Files and artwork you send us are used only to make your order. We will not share or sell your designs, and we won’t post photos of your custom order on social media without your permission. By sending us artwork, you confirm you have the right to use it (including any logos or trademarks).
Cookies
Our site uses cookies to keep your shopping cart working, remember your preferences, and understand how visitors use the site. You can block or delete cookies in your browser settings, but parts of the store (like the cart and checkout) may not work without them.
How long we keep your information
We keep order records as long as needed for taxes, accounting, and warranty or return questions (generally up to 7 years). You can ask us to delete other information at any time.
Your choices and rights
You can ask to see, correct, or delete the personal information we have about you by emailing blu3labs@gmail.com. You can unsubscribe from marketing emails using the link in any email.
Children
Our website is not intended for children under 13, and we do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.